Frequently asked questions

Quick answers about TrustLawyer

If you can't find your answer below, email us at [email protected].

01 Does TrustLawyer have any other websites besides TrustLawyer.vn?

TrustLawyer has ONLY ONE official website at TrustLawyer.vn. Any other domains such as trustlawyer.com.vn, trustlawyer.com, or trustlawyer.net are NOT affiliated with us and may be fraudulent. For your safety, always access https://trustlawyer.vn and verify the security lock icon (HTTPS) in your browser.

02 How does TrustLawyer work?

Describe your needs, AI analyzes and suggests 3 best-matched lawyers. You receive transparent quotes, choose a lawyer, and book online consultation. Lawyers manage all conversations, files, and progress right on the platform.

03 What's the average cost of legal consultation?

Costs depend on service type and complexity. Hourly consultation ranges from $40-120/hour, matter-based packages from $200-800, corporate retainer packages from $400-1200/month. You always see pricing before deciding.

04 How is TrustLawyer different from traditional lawyer search?

TrustLawyer saves you time with free AI analysis, receive 3 quotes to compare instead of unclear pricing, and track progress transparently on dashboard instead of calling. All lawyers are verified for professional licenses.

05 Can I cancel my request after submitting?

Yes, you can edit or cancel your request before a lawyer accepts it. Once a lawyer has accepted, you need to discuss directly with the lawyer to negotiate changes or cancellation.

06 How do I know which lawyer is best for me?

TrustLawyer AI analyzes your request and recommends 3 lawyers with the most relevant expertise. You can view detailed profiles, experience, reviews from previous clients, and compare quotes to decide.

07 Does TrustLawyer support English?

Yes, TrustLawyer fully supports both Vietnamese and English. Perfect for FDI companies, expats, and international clients needing Vietnamese legal consultation.

08 How long to get approved as a partner lawyer?

Once KYC documents with professional license and experience are submitted, TrustLawyer reviews profiles within 24-48 business hours. Complete and professional profiles get priority for fast approval.

09 Do new lawyers have a chance to get clients?

Yes, TrustLawyer's ranking system is fair based on service quality, not advertising. New lawyers with complete profiles, fast responses, and good service will be prioritized for higher visibility.

010 How does TrustLawyer charge lawyers?

Currently, TrustLawyer is completely FREE for lawyers. You receive 100% of fees from clients. We focus on building a quality community before applying platform fees in the future.

011 How to increase ranking and get more clients?

Complete your profile fully, respond to requests quickly (within 12h), maintain ratings of 4.5★ or above, and complete cases on time. AI will automatically prioritize lawyers with good performance.

012 What can the AI Assistant help me with?

AI analyzes your situation in 30 seconds, provides initial risk assessment, suggests questions to ask lawyers, creates document checklist, and recommends 3 most suitable lawyers. Completely free 24/7.

013 How does TrustLawyer secure data?

All matters and conversations are end-to-end encrypted. We only share data with the lawyer you explicitly choose. Strictly comply with GDPR and international security standards.

014 How do I get urgent support?

Call hotline 0862290822 or Zalo this number during business hours, or email [email protected]. We typically respond within 24 business hours. For urgent cases, please specify in the email subject.

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